Our Returns Policy

1. This policy sets out the returns policy for goods or services purchased through the online store.

2. To be eligible for a return, your item must be in the same condition that you received it

3. For breakages or damaged goods, you must contact us within 24
hours of accepted delivery. On occasions you may be requested
photographs of the item.

4. Under the Consumer Contracts Regulations, if you change your mind
about a purchase you have made within 7 working days after the date of
delivery, you are entitled to a full refund of the original purchase
price for the goods or services you wish to return, and the original
postage and packaging charges made. You will not be entitled to a refund
of the cost you incur in returning the item to us.

5. Our standard returns policy entitles you to a full refund of the
purchase price and postage and packaging charges if you change your mind
(i.e. the goods or services provided are not faulty or were not
described properly) within 14 working days.

6. If the item you purchased was faulty or did not work properly, or
you think the item was not as described in the item description, please
contact us first before requesting a refund as we may be able to resolve
your problem to your satisfaction.

7. Where you would like to return a product, please contact us to let us know that you will be returning the item.

8. Once your return is received and inspected we'll contact you to
let you know whether your refund will be processed or not, and credit
your original method of payment, within a certain amount of days.

9. If you haven't received a refund yet where we have told you we
have issued one, please check your bank account or card statement to
make sure it hasn't been received and then contact your bank as some
banks or card companies take a number of days to credit your account.

10. If an item you purchased was purchased with a discount voucher,
then we will only refund the amount that you paid (and not the amount
the item was listed for).

11. If an item you purchased was in a sale then it may not be
eligible for a refund if you have changed your mind. If you are in any
doubt please contact us before making the purchase.